Refund policy

*Welcome to Glitter!*  
Please review the following terms and conditions carefully before making a purchase. By placing an order, you agree to abide by these terms.  

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1. *Exchange and Return Policy:*  
   Returns and exchanges are accepted within 14 days from the invoice date. Items must remain in their original condition and be accompanied by proof of purchase.  

2. *Shipment Payment Policy:*  
   Opening the shipment before paying the required amount is strictly prohibited.  

3. *Perfumes Product Policy:*  
   Perfumes products are not eligible for refunds or exchanges under any circumstances.  

4. *Order Non-Receipt:*  
   If a customer fails to receive two consecutive orders, all future orders will only be processed via credit card or electronic wallet payments.  

5. *Shipping Costs for Returns/Exchanges:*  
   Customers are responsible for shipping costs associated with returns or exchanges unless the issue is due to an error on our part.  

6. *Shipping Invoice Requirement:*  
   A valid shipping invoice is required to process any return or exchange.  

7. *In-Store Returns and Exchanges:*  
   Returns and exchanges can be conveniently handled at Glitter branches.  

8. *Discounted Products:*  
   Discounted products are not eligible for returns but can be exchanged.  

9. *Packaging Condition for Returns/Exchanges:*  
   For any return or exchange, the product’s original box must be included, and the item should be handed over to the representative in good condition. Failure to comply will result in the rejection of the request.  

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*Thank you for choosing Glitter!*  
For any questions or assistance, please contact our customer support team.